What do you do?
In the rapid checkout (do it yourself) line, I observed a late teenage son and his harpy mother struggling with the scanner. I had seen this young man earlier, struggling with crutches and a walking boot, hobbling speedily through the store. He was thin with wildly curly hair and seemed determined and good humored.
As I was scanning my stuff and dropping it into my canvas bags I overheard the following:
"What's wrong with you? You always screw things up!! I told you not to go in this line!! I hate this line!!" etc.
The mother was haranguing the young man, and the louder and more abusive she got, the more he struggled to do things. It was at this point that I noticed his slightly paralyzed hands that were almost clawlike, making the struggle with the groceries and the scanner even more complex. I imagine that his mother wanted to go through a check out line that had an attendant so that it would go faster and she wouldn't be embarrassed. But I could see that this young man was determined to try to do things on his own, in spite of his mother verbally assailing him.
They had reached a stopping point because the scanner had a button on the screen that said "Skip bagging this item." You had to touch this button to be able to scan the next item. His mother was escalating with her screaming and everyone was starting to look in our direction.
"You see what you've done? This always happens! It never goes right and here we are again with you messing up everything!!!" and so on...
I had a choice at this point. I could either: (a) go over and show him that you just had to push the on-screen button, put the item back in the cart and then scan his next item; or (b) do my first choice and then give his mother a piece of my mind. I wanted to tell her that it was unconscionable to speak to another human being that way and she should be ashamed of herself. That if he was her son, there was even less reason to behave like this, ever, let alone in public and embarrassing everyone including her son who should be her first priority.
I did option (a). I walked over and said very calmly and quietly, "here's what you do." He sounded happy and said "thanks!" but his mother carried on berating him.
I saw them in the parking lot and contemplated saying my piece there, but I pussed out and here's why: I was afraid that she would be even more abusive to him and lash out even more severely. I hope that my small quiet kindness to him was helpful.
I still think about it and wonder if I did the right thing.
I'm not sure I did.
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